How does Quality Service Certification® benefit you, the consumer?
When consumers spend significant dollars for a service, they expect consistency, reliability, accountability and responsiveness from that professional service provider. Until now, the absence of real standards of service in the real estate industry contributed to the inconsistency of satisfaction and value experienced by home sellers and home buyers. Thus, the Quality Service Certification® program was created to offer greater value for home sellers and home buyers by providing consistent, reliable, accountable and responsive service for each real estate transaction. This service is provided by a Quality Service Certified® real estate practitioner.
What distinguishes a Quality Service Certified® real estate professional?
To become Quality Service Certified®, a real estate practitioner must complete the Quality Service Certification® education program, pass a written examination, and sign a commitment to follow a prescribed procedure that is presented and communicated in writing to every home seller and home buyer. Following the closing of each home sale or purchase, an independent research company sends the consumer a comprehensive survey asking critical questions about the details and overall satisfaction of service provided by the sales person and broker. The sales person's ability to maintain Quality Service Certified® status is dependent upon satisfactory service evaluation feedback from home buyers and sellers like you.
How is Quality Service Certified® professional recognition different from the other designations real estate professionals use?
Other existing designations have been created for the benefit of the real estate practitioner, enhancing image and credibility. Quality Service Certification® exists for the benefit of you, the consumer - to insure a higher level of professional accountability, better service and greater service value. Other designations are earned one time and renew nearly automatically. Quality Service Certified® professional recognition is earned and maintained by meeting or exceeding a standard of ongoing quality service delivery for each and every customer served. That's quite a difference!
If Quality Service Certified® professional status is so good, why don't all real estate professionals have it?
The Quality Service Certification® program, its standards, defined service process, service guarantees and higher level of professional accountability, is relatively new. Although several thousand real estate professionals have already become Quality Service Certified ®, we expect to increase that number by tens of thousands over the next couple of years. Certainly, not all real estate professionals will elect to be held to this higher standard of service and accountability. |
